g365 Privacy Policy

Throughout this Privacy Policy, the following terms carry the meanings defined below:

g365 acts as the Data Controller in respect of all Personal Data collected from Users of the g365 Platform. As Data Controller, g365 determines the purposes for which, and the means by which, Personal Data is processed. g365 operates under an internationally recognized gaming licence and is bound by the data protection obligations imposed by that licensing framework.

For all privacy-related enquiries, requests, or complaints, Users may contact g365's designated data protection contact via the 24/7 live chat function within the Platform or by email at [email protected]. g365 acknowledges all privacy requests within 48 hours and endeavours to resolve them within 30 calendar days.

g365 collects only the Personal Data that is necessary for the purposes set out in this Privacy Policy. The categories of data we collect include, but are not limited to:

g365 collects Personal Data through the following primary mechanisms:

• Direct submission — Data you actively provide during account registration, identity verification, deposit/withdrawal requests, or when contacting customer support.
• Automated collection — Technical and usage data collected automatically by our servers and analytics systems each time you access the Platform.
• Cookies and tracking technologies — Session cookies, persistent cookies, and similar technologies that collect data about your browser, device, and on-Platform behaviour. See Section 10 for full details.
• Third-party sources — Data received from identity verification providers (KYC), payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), fraud detection services, and responsible gaming databases where you have provided consent or where g365 has a legitimate interest in verifying your identity and eligibility.
• Responsible gaming databases — With your consent or as required by our licensing obligations, g365 may cross-reference your details against national or international self-exclusion registers to verify that you are not subject to a gaming restriction.

g365 processes Personal Data only where a valid legal basis exists. The bases on which g365 relies are:

• Contractual necessity — Processing required to fulfil our obligations to you under the g365 Terms & Conditions, including account management, facilitating deposits and withdrawals, and providing access to games and betting markets.
• Legal and regulatory obligation — Processing required to comply with anti-money laundering (AML) laws, KYC requirements, gaming licence conditions, and reporting obligations to the relevant licensing authority.
• Legitimate interests — Processing necessary for g365's legitimate operational interests, including fraud prevention, responsible gaming monitoring, platform security, and improving the quality of services offered to Pakistani players — provided such interests are not overridden by your rights and freedoms.
• Consent — Where g365 seeks your explicit consent before processing data for specific purposes such as marketing communications. You may withdraw consent at any time without affecting the legality of prior processing.

g365 uses your Personal Data for the following specific purposes. We do not use your data for any purpose incompatible with those listed below:

• Account creation and management — Creating, maintaining, verifying, and administering your g365 account, including identity verification and KYC compliance.
• Platform delivery — Enabling your use of all g365 services including cricket betting, live casino, slots, Caishen Fishing, Wheel, deposits and withdrawals via JazzCash, EasyPaisa, and other supported methods.
• Payment processing — Facilitating and recording all PKR deposits and withdrawals, verifying payment method ownership, and maintaining transaction records as required by our licensing obligations.
• Fraud and security monitoring — Detecting, preventing, and investigating fraudulent activity, multiple account creation, collusion, money laundering, and other prohibited conduct.
• Responsible gaming — Monitoring gaming activity to identify patterns indicative of problem gambling; applying and recording deposit limits, self-exclusion requests, and other responsible gaming measures; cross-referencing against self-exclusion databases.
• Customer support — Responding to your queries, resolving complaints, and maintaining records of communications for quality assurance and regulatory purposes.
• Regulatory compliance and reporting — Meeting our obligations under the conditions of g365's international gaming licence, including required reporting to the licensing authority and cooperation with lawful regulatory investigations.
• Platform improvement — Analysing aggregate usage data to improve the performance, stability, and user experience of the g365 Platform for Pakistani players.
• Marketing (consent-based only) — Sending promotional offers, bonus notifications, or game announcements via your registered mobile number, subject to your explicit consent and your right to opt out at any time.

g365 may share your Personal Data with the following categories of recipients:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payment networks — to process deposits and withdrawals. Each provider processes data under its own regulatory obligations and privacy framework.
• Identity verification providers — KYC and AML service providers engaged by g365 to verify User identity, age, and financial background as required by our licensing conditions.
• Game and software providers — Third-party providers whose games are hosted on the g365 Platform may receive limited technical data necessary for game delivery, RNG certification, and session management. These providers do not receive financial or identity data.
• Regulatory and licensing authorities — g365's licensing authority and, where required by law, relevant governmental or law enforcement bodies. Such disclosure is made only in response to lawful requests with appropriate legal basis.
• Responsible gaming organisations — With your consent or as required by licensing conditions, g365 may share limited data with responsible gaming support organisations or self-exclusion scheme operators.
• Professional advisers — Legal, audit, or financial advisers engaged by g365 under strict confidentiality obligations where necessary for the conduct of g365's business.

g365 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. Standard retention periods applied by g365 are as follows:

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised using industry-standard methods. Where anonymisation is applied, the resulting data may be retained indefinitely for aggregate analytics purposes without identifying any individual.

Security measures implemented by g365 include, but are not limited to:

• 256-bit SSL/TLS encryption — All data transmitted between your device and g365 servers is encrypted using 256-bit SSL/TLS, the same standard used by major international financial institutions.
• Encrypted data storage — Sensitive personal and financial data is stored in encrypted form on secured servers with access restricted to authorised personnel only.
• Access controls — Role-based access controls ensure that g365 employees can only access Personal Data to the extent required for their specific job function.
• Intrusion detection and monitoring — Continuous monitoring of server infrastructure, automated alerts for anomalous activity, and regular security audits conducted by independent third parties.
• Staff training — All g365 personnel with access to Personal Data undergo regular data protection and security awareness training.

Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. g365 cannot guarantee absolute security; however, we will notify you and relevant authorities promptly in the event of a data breach that is likely to result in a risk to your rights and freedoms, in accordance with our regulatory obligations.

The g365 Platform uses cookies and similar tracking technologies to enable core functionality, maintain session state, personalise your experience, and gather aggregate analytics data. The cookies deployed by g365 fall into the following categories:

• Strictly necessary cookies — Required for the Platform to function. These include session management cookies that maintain your login state, security tokens, and balance display. These cannot be disabled without breaking core Platform functionality.
• Functional cookies — Remember your preferences, such as language settings, game favourites, and responsible gaming tool configurations, to personalise your experience across sessions.
• Analytics cookies — Collect aggregate data on how Users navigate the Platform — which pages are visited, which features are used most, and where users exit. This data is used to improve g365's products for Pakistani players. Analytics data is processed in anonymised or pseudonymised form where possible.
• Security cookies — Used to detect fraudulent activity, identify suspicious login patterns, and enforce security controls such as device trust verification.

You may manage cookie preferences through your browser settings. Please note that disabling all cookies may impair the functionality of the g365 Platform, including your ability to remain logged in or access certain features. g365 does not use third-party advertising or behavioural targeting cookies.

Subject to applicable data protection law and the obligations imposed by our gaming licence, you hold the following rights in respect of your Personal Data held by g365. These rights may be exercised by contacting g365's support team via live chat or email:

g365 will respond to all rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days with written notification. Some requests may be declined where processing is required to meet legal or regulatory obligations — g365 will explain the basis for any refusal in writing.

g365 applies age verification controls at registration and may request documentary proof of age at any time. Where g365 discovers or reasonably suspects that Personal Data has been collected from a person under 21, g365 will immediately:

• Suspend and close the relevant account.
• Return any deposited funds to the originating payment method.
• Permanently delete all Personal Data associated with the underage account from our systems, subject to any mandatory retention required by applicable law.
• Void and forfeit any winnings accumulated during the period of underage access.

Parents and guardians who believe a minor may have created a g365 account should contact g365 support immediately via the 24/7 live chat or by email. g365 will investigate and act on all such reports as a priority matter.

g365 may transfer your Personal Data to servers, processors, or service providers located outside Pakistan. Such transfers may occur in connection with payment processing, KYC verification, game delivery, or analytics. Where Personal Data is transferred outside Pakistan, g365 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under our licensing framework, including:

• Executing data processing agreements with all Third-Party Processors that impose binding data protection obligations consistent with applicable international standards.
• Transferring data only to recipients located in jurisdictions deemed to provide an adequate level of data protection, or where contractual safeguards provide equivalent protection.
• Applying additional technical safeguards — including encryption in transit and at rest — to all cross-border data transfers involving sensitive Personal Data.

A list of the categories of Third-Party Processors to whom g365 transfers Personal Data internationally is available on request by contacting g365 support. g365 does not transfer Personal Data to jurisdictions that do not provide adequate protection without implementing appropriate contractual or technical safeguards.

g365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material — meaning they significantly affect how your Personal Data is processed or your rights in respect of it — g365 will provide at least seven (7) calendar days' advance notice by displaying a prominent notice on the Platform and, where practicable, by direct notification to your registered contact details.

The version number and effective date displayed at the top of this document indicate the current revision. We encourage you to review this Privacy Policy periodically. Your continued use of the g365 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not accept the revised Privacy Policy, you must cease use of the Platform and may request account closure in accordance with the g365 Terms & Conditions.

For all privacy-related enquiries, data rights requests, or complaints regarding g365's handling of your Personal Data, please use one of the following contact channels. g365's support team is available 24 hours a day, 7 days a week: